Legal
Privacy Policy
This policy explains what personal information Clean Best collects from people who contact it about cleaning in Smithfield NSW 2164, why it is collected, who it is shared with, and how you can ask for it to be corrected or deleted. It is written to be read rather than to be skimmed past.
Last updated: 13 July 2026
Who this policy is about
Clean Best is the trading name of CLEAN BEST GROUP PTY LTD, ABN 84 700 040 553, of 54 Columbia Rd, Seven Hills NSW 2147. It operates this website, cleanbest-commercialcleaning-smithfield.com.au, which covers the cleaning services Clean Best provides in Smithfield, NSW 2164.
Clean Best handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect, and only what we need
When you request a quote, ring us or send the form on this website, Clean Best collects the information you give it: your name, your phone number, your email address, the address of the premises you want cleaned, the service you are asking about, the best time to call you, and whatever you write in the message field.
That is the whole list. We do not ask for a date of birth, an identity document, a bank account or a credit card through this website, and you should be wary of any cleaning company that does. If Clean Best goes on to clean your premises, it will collect the information needed to do that — access arrangements, site contacts, induction records and invoicing details — and it will collect it from you directly.
Why we collect it
To reply to you. To quote the job. To arrange a walkthrough of the premises. To perform the cleaning if you engage us, and to invoice you for it. To keep the records a business is legally required to keep. That is all.
Clean Best does not sell your information. It does not rent it, trade it, or hand it to a marketing list. It does not use your enquiry to enrol you in a mailing list you did not ask for.
Who else sees it
Your enquiry is transmitted from this website to Clean Best by an email service provider, and it is stored in Clean Best’s own email and business systems. Those providers process the information on Clean Best’s behalf and are not permitted to use it for their own purposes.
Beyond that, your information is disclosed only to the Clean Best staff who need it to quote or perform the work, to a professional adviser or an insurer where that is genuinely necessary, or where Clean Best is required to disclose it by law. Clean Best does not subcontract your site to a third-party cleaning company, so your details are not passed to one.
Where it is kept, and for how long
Personal information is held in electronic systems with access limited to the people who need it. Clean Best keeps enquiry records only for as long as there is a genuine business or legal reason to keep them, and then deletes them.
No system is perfectly secure, and Clean Best is not going to pretend otherwise. What it can say is that access is restricted, that information is not stored anywhere it does not need to be, and that it is not retained indefinitely simply because storage is cheap.
Cookies and analytics
This website does not use advertising cookies and does not build a behavioural profile of you. Where Clean Best uses basic analytics to understand which pages people read, that data is aggregated and is not used to identify you personally.
Your rights
You can ask Clean Best what personal information it holds about you, ask for it to be corrected if it is wrong, or ask for it to be deleted. Email hello@cleanbestgroup.com.au or ring 1300 494 983 and ask. Clean Best will respond within a reasonable time, and it will not make the process difficult, because a business that makes it hard to be forgotten is telling you something about itself.
Complaints
If you believe Clean Best has mishandled your personal information, contact us first on 1300 494 983 or at hello@cleanbestgroup.com.au and we will look into it and reply to you. If you are not satisfied with the outcome, you can complain to the Office of the Australian Information Commissioner, which is the independent regulator for privacy in Australia.
Changes to this policy
If this policy changes, the updated version will be published on this page and the date at the top of it will change. Clean Best will not make a material change to how it handles your information and backdate it quietly.
Contact
CLEAN BEST GROUP PTY LTD, ABN 84 700 040 553.
54 Columbia Rd, Seven Hills NSW 2147.
Phone 1300 494 983. Email hello@cleanbestgroup.com.au.
Questions about your information? Ring and ask a person
No form, no ticket, no three-business-day auto-reply. Call 1300 494 983 or email hello@cleanbestgroup.com.au.